39bet Privacy Policy — Your Data, Our Responsibility
39bet places the highest priority on protecting the personal data of users in Bangladesh. This policy clearly sets out what information we collect, how it is used, and what your rights are.
Last Updated: January 2026
1. Information We Collect
When you register on the 39bet platform, we collect the account information needed to get you started — including your name, email address, mobile number, date of birth, and permanent address in Bangladesh. This information is essential for verifying your identity and keeping your account secure. All details must be accurate and up to date to complete the registration process. Providing false or incomplete information may result in account suspension.
Device & Browser Information
When you use the 39bet platform, your device type, operating system, browser name and version, IP address, and session duration are automatically recorded. This information helps us troubleshoot technical issues and detect unauthorized access. If you access the platform from a mobile device, your device ID and network information may also be collected. This data is never sold to any third party.
Payment & BDT Transaction Data
Transaction data is collected when you make deposits or withdrawals through local Bangladeshi payment methods such as bKash, Nagad, or bank transfer. This includes your mobile banking number, transaction amount, date, and transaction ID. Your full bank account number or card number is never stored directly on our servers — your payment gateway partner processes it through an encrypted channel. A full history of all BDT transactions is available in your account at any time.
Behavioral Usage Data
We analyze behavioral data such as which games you play, how long you stay active, which sections you spend the most time in, and which offers you engage with. This analysis helps us present more relevant offers and content tailored to you. The data is processed in aggregate and is not shared with third parties for the purpose of individual identification. It is also used to monitor and support responsible gaming.
2. How We Use Your Information
39bet uses the information it collects solely for specific and legitimate purposes. The primary purpose is to manage your account, process transactions, and deliver uninterrupted platform services. Your data is also used for identity verification and fraud prevention as required by applicable law. Additionally, data is analyzed to improve our service quality and make the user experience more accessible.
- Account Verification & Security: Your data is used for registration, login, and identity verification.
- Transaction Processing: Payment information is used to process BDT deposits, withdrawals, and bonus payouts.
- Customer Support: Account information is required for issue resolution and handling complaints.
- Promotions & Offers: Your data is used to send you relevant offers tailored to your preferences.
- Legal Compliance: Information is retained as necessary to comply with applicable regulations in Bangladesh.
- Responsible Gaming: Patterns of excessive play are detected and timely alerts are issued accordingly.
No marketing communications will be sent without your consent. You can opt out of marketing messages at any time from your account settings. If the purpose for using your data changes, you will be notified in advance and, where required, your fresh consent will be obtained.
3. Cookies & Tracking Technologies
The 39bet website and app use cookies and similar tracking technologies for specific purposes. Cookies are small data files stored in your browser or device that help remember your preferences and login status, reducing the need to log in every time and keeping your platform experience seamless.
Cookie Type
- Essential Cookies: Essential for login sessions, security tokens, and core site functionality. Disabling these will prevent the site from working properly.
- Functional Cookies: Remembers your language preference, display settings, and location so you don't have to reconfigure them on your next visit.
- Analytics Cookies: Helps identify which pages are visited most and where users spend the most time. This data is aggregated and does not identify individuals.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect login and certain features. Third-party advertising tracking cookies are not used on the 39bet platform. We do not use cross-site tracking or browser fingerprinting technologies.
4. Data Retention & Security
39bet uses industry-standard encryption to keep your personal data secure. SSL/TLS protocols are applied during data transmission, significantly reducing the risk of interception. Our servers undergo regular security audits and are protected by multiple layers of defence against unauthorized access.
Your information is only accessible to staff who require it for their work, and they are bound by strict confidentiality agreements. Data may be retained for a defined period after your account is deactivated or closed, as required by applicable law. In the absence of legal or financial obligations, personal data is securely deleted five years after account closure. In the event of a data breach or security incident, affected users will be notified as promptly as possible.
All data transfers are completed through encrypted channels.
Only authorized personnel have access to sensitive data.
Security measures are reviewed and updated on a regular basis.
Once the retention period ends, data is permanently deleted using secure methods.
5. Sharing Data with Third Parties
39bet does not sell or rent your personal data to any third party for commercial purposes. However, a limited amount of data may need to be shared with trusted partners to operate our services. This only happens when it is strictly necessary to deliver those services to you, and all partners are bound by rigorous confidentiality agreements.
Data may be shared in the following circumstances:
- Payment Processors: Transaction details required to process bKash, Nagad, or bank payments are shared with our payment partners. These partners operate under their own independent privacy policies.
- Identity Verification Services: Identity document details may be shared with approved verification agencies to complete the KYC process.
- Legal Authorities: We are legally required to provide relevant data upon receipt of a valid order from a Bangladeshi court or regulatory authority.
- Fraud Prevention: Data may be shared with the relevant authorities to investigate account fraud or other fraudulent activity.
Outside of the situations listed above, your information will not be shared with any third party. Data shared with partners is kept to the strict minimum, and they are required to delete it once the work is complete. 39bet does not share personal data with any social media advertising networks.
6. Your Rights, Policy Updates & Contact
Every user on the 39bet platform holds a number of important rights regarding their personal data. These rights give you control over your information and ensure full transparency. To exercise any of these rights, please contact our support team.
Right to Access Your Data
You may request a full copy of the data we hold about you at any time. We are required to provide this within 30 business days of receiving your request. Requests must be submitted from your registered email address.
Right to Rectification
If any information in your profile is incorrect or incomplete, you have the right to request a correction. In many cases, you can update your details directly from your account settings. For more complex changes, our support team is available to assist.
Right to Erasure
If you request permanent account closure, we will delete all personal data — except where retention is required by legal or financial obligations — within the designated timeframe. Once the deletion process is complete, a confirmation will be sent to your email. If any data must be retained for legal reasons, you will be informed.
Policy Update Information
For any significant changes to this Privacy Policy, you will be notified by email at least 30 days in advance to your registered address. Minor updates will be reflected on this page only, with the date of the latest revision shown at the top. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
Contact Support
For any privacy-related questions, complaints, or requests to exercise your rights, please reach out to our support team directly. Our dedicated team provides assistance in Bengali and aims to respond within 24 hours on business days. Email: support@39bet-baji.com. For further help, visit our FAQ Page View.
Secure Your Account Now
Register with 39bet and start your journey on Bangladesh's most secure betting platform. Protecting your information is our commitment.